Terms and conditions of sale and payment

This document contains the General Terms and Conditions of Sale on the basis of which users are offered the use of the www.blacklabelshirt.com website, which deals with the online sale of men's shirts made with innovative eco-sustainable fabrics.
Browsing and sending a purchase order on the site implies acceptance of the Conditions and Data Protection Policies adopted by the site itself as indicated therein.

General Provisions

These General Terms and Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree no. 206/05 amended by Legislative Decree no. 21/14 and Legislative Decree 70/03) by ARA SRL with registered office in Milan (MI) Via Lodovico Ariosto 32 cap 20145, VAT no. 10177450961; registered with the REA, number MI-2511178.

Before accessing the products supplied by the website, the user is required to read these General Sales Conditions, which are generally and unequivocally accepted at the time of purchase.

The user is invited to download and print a copy of the purchase form and these General Terms and Conditions of Sale, the terms of which www.blacklabelshirt.com reserves the right to modify unilaterally and without prior notice.
The General Terms and Conditions of Sale apply irrespective of the User's nationality, provided that the products are delivered in one of the countries for which the Site provides an online sales service.

The sale of Black Label products is reserved for individuals acting in their capacity as consumers and who are over 18 years old.

It is possible to use this Site and thus access and purchase products provided by it in the following languages:

Italian
English

Object

These General Terms and Conditions of Sale regulate the offer, forwarding and acceptance of purchase orders for products on www.blacklabelshirt.com. They do not regulate the provision of services or the sale of products by parties other than the seller who are present on the same site via links, banners or other hypertext links.

Before placing orders and purchasing products and services from parties other than the seller, we suggest you check their terms and conditions of sale.

Conclusion of the contract

In order to conclude the purchase contract, it will be necessary to fill in the electronic order form and send it following the relevant instructions. Sending the order form implies full knowledge and acceptance by the User of these General Terms and Conditions of Sale and the Privacy Policy.

The contents of the General Terms and Conditions of Sale include the images of each product and its price, the means of payment that can be used, the delivery methods for the purchased products and the relevant shipping and delivery costs, a reference to the conditions for exercising the right of withdrawal, and the methods and timing for returning the purchased products.

Before concluding the contract, you will be asked to confirm that you have read the General Terms and Conditions of Sale including the information on the right of withdrawal and the processing of personal data.

The contract is concluded when the seller receives the form completed by the User, after rectification of the correctness of the data contained therein.

The User will be obliged to pay the price from the moment the online order process is completed. Orders that do not record the corresponding transaction are automatically cancelled. Once the order has been placed, the User will receive confirmation by e-mail.
Once the contract has been concluded, the Seller shall take charge of the order for processing.

The Seller reserves the right to refuse orders that are incomplete or incorrect or from users with whom a dispute is pending for default or non-payment. In this case, the User will receive an email rejecting the specifically modified order.

Registered users

When completing the registration procedures, the user undertakes to follow the instructions on the site and to provide his personal data correctly and truthfully. The data entered by the user during the purchase process must be personal, real and not those of third parties or fantasy. The Seller is released from any type of responsibility arising from the issuance of incorrect tax documents due to errors in the data provided by the User, as he is solely responsible for their correct entry.

Once registered, the user can access the personal area of the www.blacklabelshirt.com website and will receive an email confirming registration.

The confirmation shall in any case exempt the Seller from any responsibility regarding the data provided by the User. The User is obliged to promptly inform Black Label of any variation in the data communicated at any time.

The request for activation of a profile by the User via e-mail or by means of Facebook or Google and a password constitute a validation system for the User's access to the Services and the only system capable of identifying the User that the acts carried out by means of such access will be attributed to him/her and will be binding on him/her.

The User undertakes to maintain the secrecy of his access data and to keep them with due care and diligence and not to pass them on, even temporarily, to third parties.

If the user communicates inaccurate or incomplete data, or even if there is a dispute by the interested parties about the payments made, the Seller shall have the right not to activate or to suspend the service until the relevant shortcomings have been remedied.

Product availability

Product availability refers to the actual availability at the time the user places the order. However, this availability must be considered purely indicative because, due to the simultaneous presence of several users on the site, products may be sold to other customers before the order is confirmed.

Even after the order confirmation e-mail has been sent, partial or total unavailability of goods may occur. In this eventuality, the order will automatically be rectified by deleting the unavailable product and the user will be informed immediately by e-mail.

Products offered

Black Label sells men's shirts produced with innovative eco-friendly fabrics.
Each product is presented with a descriptive sheet that includes: fabric characteristics and certifications, type of collar, fit, stock availability and images of the entire garment and its details.
The offer is detailed on our website www.blacklabelshirt.com.

Payment methods and prices

The price of the products shall be that indicated on the site from time to time, except where there is an obvious error. The prices published on www.blacklabelshirt.com , payments and order invoices are in euros.

In the event of an error, the Seller shall notify the Buyer as soon as possible, allowing the order to be confirmed for the correct amount or cancelled. In any case, the Vendor shall not be obliged to supply the goods sold at the lower price erroneously indicated.

Site prices include VAT. Prices may change at any time. Changes do not apply to orders for which an order confirmation has already been sent.

Once you have selected the products you want, they will be added to your shopping cart. Simply follow the purchase instructions, entering or verifying the required information at each step of the process. Order details can be changed before payment. The amount will be charged upon receipt of the order confirmation. In the event of default by the Seller or non-performance of the contract, the User is entitled to be refunded the full amount.
Payment can be made by:
Credit card (Visa, Master Card, American Express)
PayPal

Promotion codes are value vouchers through which the customer can access special discounts on Black Label products. When the Customer proceeds with the Purchase Process, a screen appears where the Promotional Code can be entered to access the discount.
The discount can only be used once and not on products that are already on sale. Moreover, it is not possible to use more than one discount for the same order.

Delivery

The Seller delivers throughout Europe, including to the Vatican City State.
The Seller will only make deliveries to the User's home address, provided at the time of purchase.

The delivery is made, for the Italian territory, generally within 2-4 working days (for the islands 1-2 working days more are foreseen), or, if no delivery date is specified, within the term estimated at the time of selecting the delivery method and, in any case, within the maximum term of thirty days from the date of confirmation.

For European Union countries, delivery will be made in 2-7 working days, and in any case, within the maximum period of thirty days.

For further information please consult the Delivery and Shipping section.

The products are delivered by approved couriers to the User's address, which must be specified in the order. By filling in the personal data sheet of the registration procedure required to activate the procedure for the execution of this contract, the User authorises the Seller to communicate the personal data to the agreed couriers to enable them to deliver the goods.
The Seller does not allow the User to request delivery to an address other than the one indicated in the order confirmation. Moreover, it is never possible to collect the products directly from the Seller's warehouse. Any additional cost shall be borne by the User and the amount shall be expressly indicated in the order summary and in the order confirmation e-mail

If it is not possible to make the delivery, after the second attempt, both in Italy and abroad, the procedure provides that, the courier or the person in charge leaves a notice in order to finalize the shipment at a later time in which the contact details will be indicated to agree on a second delivery. If the package is not collected within 4 days, it will be returned to the Seller and the order will be cancelled after notification by e-mail.

Responsibility

The risks relating to the products shall be borne by the purchaser from the moment of delivery. Ownership of the products shall be deemed to have been acquired as soon as full payment has been received for all amounts due in respect thereof, including any shipping costs, or at the time of delivery, should this occur at a later date.
The Seller shall not be held liable in case of inefficiency due to force major such as fires, accidents, explosions, strikes, earthquakes, or events that prevent in whole or in part the conclusion of the contract on time. The Seller, using a secure connection, shall not be liable in the event of fraudulent or illegal use by third parties of credit cards and other means of payment at the time of payment.

Warranty and commercial conformity

The Seller is liable for any defect in the products offered on the site, including the non-conformity of the items to the products ordered, in accordance with the provisions of Italian law.

If the purchaser has entered into the contract as a consumer, i.e. any natural person acting on the site for purposes unrelated to any entrepreneurial or professional activity carried out, this warranty is valid provided that the defect becomes apparent within 24 months from the date of delivery of the products; that the purchaser submits a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by writing an email to Customer Service. The complaint must contain a precise description of the contested defects.

In the event of non-conformity, the User shall be entitled to obtain a refund of the amount paid. Defects of conformity deriving from accidental or extraordinary events not attributable to the Seller or from the User's responsibility for non-compliant use of the product are excluded from the legal guarantee.

Right of withdrawal

In accordance with the legal provisions in force, the purchaser has the right to withdraw from the purchase without any penalty and without specifying the reason, within the term of 14 days pursuant to art. 57 of Legislative Decree 206/2005 from the date of receipt of the products.
The user can always request a return by filling out the appropriate form and packing the items, hermetically sealing the original packaging or using any other box already in your possession (suitable for transport). Goods must be returned undamaged, in their original packaging, with all original packaging, labels attached and complete with accompanying tax documentation. Damaged, creased, stained, dirty or visibly damaged items will not be accepted.

The products you intend to return must be delivered to the nearest office of the courier that handled the shipment of your package, within 14 days from the time you notify the Seller of your wish to withdraw from the contract. Without prejudice to the right to verify compliance with the above, the Site will refund the amount of the products subject to withdrawal within a maximum period of 15 days, including any shipping costs. The Site will make the refund using the same means of payment chosen by the purchaser at the time of purchase.

The user who intends to exercise the right to cancel the purchase may do so by accessing the "Returns and Refunds" section.

Contacts

Any request for information can be sent to our Customer Service at the following e-mail address:customerservice@blacklabelshirt.comor by contacting the number +39 333 832 4161.

Data processing

The purchaser's data are processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the specific section containing the information pursuant to art. 13 EU Regulation 2016/679 (Privacy Policy).

Applicable law

These General Terms and Conditions of Sale shall be governed by and construed in accordance with Italian law, without prejudice to any different overriding mandatory rule of the purchaser's country of habitual residence. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law.

Any disputes inherent and/or consequent to the same shall be settled exclusively by the Italian judicial authorities. In particular, should the User be classified as a Consumer, any disputes shall be resolved by the court of the place of domicile or residence of the same in accordance with the applicable law.

These conditions have been drawn up on the date.